http://www.idonato.com/2008/03/24/who-is-responsible-for-validation-in-a-sourced-list/ All about what keeps me up at night Mon, 06 Oct 2008 15:57:15 +0000 http://wordpress.org/?v=2.6.2 http://www.idonato.com/2008/03/24/who-is-responsible-for-validation-in-a-sourced-list/#comment-29 gutmach Tue, 29 Apr 2008 13:21:49 +0000 http://www.idonato.com/2008/03/24/who-is-responsible-for-validation-in-a-sourced-list/#comment-29 I couldn't agree more, but you're leaving out one key step -- actually, the next step in this process, so doesn't take away from anything said up to here -- to insure that the validated leads are acted upon. Make the status transparent: the system should allow anyone to see which and how many assigned leads were picked up, and what they did with them, as well as something showing which recruiters pick up the most unassigned high validation value leads and do something with them. Of course, this may cause more embarrassment than anything else, but if carrot incentives don't work, embarrassment is an effective stick sometimes! If you don't want to go that transparent, at least have a system that allows managers to run reports of apples-to-apples comparisons so they can see who's performing and who's not. I couldn’t agree more, but you’re leaving out one key step — actually, the next step in this process, so doesn’t take away from anything said up to here — to insure that the validated leads are acted upon. Make the status transparent: the system should allow anyone to see which and how many assigned leads were picked up, and what they did with them, as well as something showing which recruiters pick up the most unassigned high validation value leads and do something with them. Of course, this may cause more embarrassment than anything else, but if carrot incentives don’t work, embarrassment is an effective stick sometimes! If you don’t want to go that transparent, at least have a system that allows managers to run reports of apples-to-apples comparisons so they can see who’s performing and who’s not.

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